General Conditions of Splendissimo!, design accessories online store.

On this page you will find our General Terms and Conditions for sales, shipping and payments.

Splendissimo!
design accessories online store
www.splendissimo.nl

e mail: info@splendissimo.nl
tel: +31 (0) 6 242 88 88 2 

Splendissimo! is part of AK Works company.

KvK Den Haag 27341061, The Netherlands.
VAT no. NL 237150335B02.

1. General
1.1.All our shipping and services are subject to the following sales-, delivery-, and payment conditions.
1.2.On all rights, commitments, obligations, special offers, orders and agreements under which these general conditions are apply, explicitly and unconditionally follow and will be judged under Dutch law.

2. Prices
All prices are in euro, inclusive VAT and exclusive postal charges.

3. Postal and administration charges
3.1.For the shipment of all articles Splendissimo! charges a postage and administration costs.
3.2.The postal charges (incl. administration costs) for orders in The Netherlands are as follows:

The Netherlands 

3.3.Depending on the weight/volume of the order it will be shipped in an envelope or package.

3.4.Outside The Netherlands different postal charges (incl. administration costs) will apply and they are as follows:

Outside The Netherlands

Zone 1: Austria, Belgium, Denmark, France, Germany, Italy, Luxemburg, Spain, Sweden, United Kingdom.
Zone 2: Cyprus, Greece, Malta, Bulgaria, Czech Republic, Estonia, Finland, Hungary, Ireland, Latvia, Lithuania, Poland, Portugal, Romania, Slovakia, Slovenia.
Zone 3: Albania, Andorra, Bosnia and Herzegovina, Canary Islands, Cyprus, Gibraltar, Greece, Greenland, Island, Channel Islands, Croatia, Lichtenstein, Macedonia,Malta, Moldova, Montenegro, Norway, Ukraine, San Marino, Serbia, Turkey, Vatican City, Belarus, Switzerland.
Zone 4: the rest of the world.

4. Payments
4.1.After ordering you will receive a confirmation e-mail with an overview of your order and total costs, including the postal charges.
4.2.Every order will be delivered after we have received the payment. You can pay direct and online with iDEAL.
4.3.Payment needs to be completed within 7 weekdays following the order date; we will then ship the order. During these days Splendissimo! will reserve all ordered items for you. In case we do not receive the payment within this period the items will be made available for sale again.
4.4.Splendissimo! will send a confirmation e-mail when your payment has been received.

5. Shipping
5.1.All items are presented with TNT Post within 2 weekdays after receiving the payment.
5.2.If for any reason we cannot present your order to TNT Post within 2 days we will get in touch with you by telephone or e-mail.
5.3.An e-mail will be sent confirming that the order has been shipped.
5.4.In general TNT Post delivers the next day, given it is within The Netherlands.
5.5.All articles are deliverable from stock. In case an article is temporarily out of stock you will be notified immediately. If Splendissimo! cannot deliver the order within 30 days, the client has the right to get it's money back without any costs.
5.6.Splendissimo! is not responsible for any excess delivery time or loss and damage by TNT Post.

6. Returs and exchangeables
6.1.Splendissimo! does everything in its power to deliver a perfect product. If despite of that you are not satisfied with your order (or part of it), then you can exchange it or return it free of charge within 7 days after delivery.
6.2.This is only possible if you notify Splendissimo! by e-mail beforehand.
6.3.After receiving the returned item Splendissimo! will transfer the amount (excluding the postal & administration charges) on your bank account.
6.4.If the size or color of the item you ordered is not correct, then you can always exchange this.
6.5.Exchanging or returning is done on postal & administration charges of the client.
6.6.Items are not exchanged or cannot be returned when:

• the articles have been used and/or been washed
• you yourself have tried to repair the item
• you have not followed the correct user instructions.
  
  6.7.In case the customer has (partially) received a wrong order, then Splendissimo! will make sure that the proper items will be send.
  
  7. Liablility
  7.1.All products in the collection of Splendissimo! are subject to tight quality requirements. Splendissimo! cannot be held liable for any damage, physically as well as material and immaterial, as a consequence of wrong performance or use of the products sold by Splendissimo!.
  7.2.The content of this website has been carefully composed. Splendissimo! cannot exclude that certain information is not correct or incomplete. Splendissimo! is not liable for any consequences as a result of incorrect or incomplete information on their website.
  7.3.Splendissimo! is not responsible for any type- or print errors trough which unintentional price differences are communicated. In case the later does occur the price will be corrected as soon as possible by Splendissimo!.
  7.4.Splendissimo! cannot be held accountable for any difference in color as a result of monitor quality.
  

8. Force Majeure
Keeping in account further rights coming forth, Splendissimo! has in case of force majeure the right to, in choice of their own, exercise a delay, according the agreement. In this case it is not possible to judge lawfully the result of this action as well as to not claim any financial compensation from Splendissimo. Unless in given circumstances the issues are unreasonable and unacceptable.

9. Privacy
All personal information given to us will only be used by Splendissimo! and will never be made available to third parties. Unless required for payment purposes and delivery requirements to complete the order process.

10. Questions / Complaints
Splendissimo! aims for customer satisfaction. If in any case you might have questions or complaints about our services and/or products of Splendissimo!, then we request that you contact us by telephone or e-mail.

11. Copyright
All rights and properties are reserved. No content from this website can be copied, saved and/or be distributed without written authorization of Splendissimo!.